This guide will cover everything you need to know about the best VoIP phone solution. It can be difficult to pick the right business phone systems among the many available.
Before we get started, it’s a good idea to look at your small business communication goals. It is important to make sure the VoIP provider for business has everything you need.
This guide is full of useful information. We want to direct you to the most reliable VoIP phone services available today.
You should choose a VoIP phone system that improves call quality and customer service. It is important to choose the best VoIP system for your business, team, and customers.
What is VoIP?
VoIP is an office phone that a business uses. VoIP stands for Voice over Internet Protocol.
This is a telephone service that makes and receives calls using your internet connection. You can also use it to provide more communication options and options for your company. You can conduct your work anywhere and from any device.
You no longer need to be close to your desk phone in order to make customer calls or talk to a colleague. You can roam freely. You can communicate with customers as long as your internet connection is working. You can make business calls using your smartphone via an IP phone system when you are on the move.
Your workplace can be transformed using VoIP and mobile devices. VoIP solutions can transform your workplace into a virtual office.
How Office Phone Systems Benefit Your Customers
VoIP is a great way to meet customer expectations. You need to have a few common characteristics in order to provide outstanding service. Customers expect more from you than the traditional methods. Customers expect a premium experience when they shop at businesses. You can provide them with a better experience by providing a modern phone system.
You must address customer needs by incorporating the following in the buyer’s journey.
- Solid communication relationships
- Voicemail messages are quickly answered
- Rapid retrieval of customer data
- Willingness to assist and support
- Offer convenience, options, and features
- Chat with a person online or in-person
- Multiple customer service channels
These are just a few ways that your business can meet today’s customer standards. A system that works for your business is essential to gaining happy customers. A high-quality business telephone system can make it easier for small businesses to improve their customer experience.
Customers desire seamless, fast, helpful, and comfortable experiences.
Every customer has an image of what exceptional service means to them. It will frustrate you if you don’t understand what exceptional service means for each customer. Because customers typically call from their mobile phones, they are just moments away from a passionate tweet.
Your business’ survival depends on how you communicate with your customers. You need to have a reliable telephone system in your office so that your customers can reach you at all times. You can also route calls to your mobile phone in the event of bad weather.
Also read: Know Your VoIP Phone System With This Helpful Glossary
How Business VoIP Phone Systems Impact
Your phone service provider can have an impact on customer satisfaction and purchasing decisions.
Some businesses don’t realize how important each interaction is.
Experiences are created by the accumulation of customer interactions. It is also all the little details that make up “daily interactions.”
Your team must communicate effectively with customers daily. Poor service cannot be caused by the tools they use to communicate. You can also equip your office with a reliable phone system.
No matter if you use popular Google or Microsoft tools, make sure to consider if they are useful.
You should consider their quality and whether the tools they are using are of high quality. Your customers’ experience with your company is affected by how they interact and use the tools.
Retrofitting popular IPPBX systems with high-performance VoIP solutions is possible, especially if they are Avaya or Cisco. SIP trunks are the backbone for cloud PBX voice communications.
It’s time to make a change if your current business phone system is not working for you.
A system must support the services you offer and the experiences you expect. VoIP is essential for your business.
8 Best Business Phone System Providers
You should communicate with customers and employees at a higher level, no matter if you are looking for the best office phone to fit your needs. Switch to a VoIP provider for business.
Consider the following reasons why a switch is necessary for your business. Do you want a system that is easy to use for call centers? Are you looking for more control over the way your business services work?
The type of VoIP system you need will depend on what you choose. These are some of the systems you should consider when reviewing providers.
- PBX (Private Branch Exchange – This is used to communicate both internally within the company and externally with the outside world. It is a private telephone network. PBXs are often used to manage internal calls and extensions. If you’re looking for options, Broadvoice offers cloud PBX solutions that enable entire teams to call, text, chat, initiate video calls, and even check virtual voicemail and fax from a single platform.
- Virtual Phone Box – Provides PBX technology for businesses of all sizes to manage telephone tasks within their offices and departments.
- SIP Trunking A Session Imitation Protocol (SIP), Trunk is used to send and receive data for multiple real-time applications such as voice and video. A SIP client sends and receives data.
PSTN (Public switched telephone networks)
A PTSN is an infrastructure and service for public telecommunication. It is a public telephone system.
Here are the top business VoIP service providers. You can choose from the best for your business communication and customer service experience.
1. RingCentral
RingCentral’s phone system integrates voice, video conferencing, and team messaging to create a seamless and unified communication system.
RingCentral was one of the first companies in the VoIP market. It is well-known for its cutting-edge technology, which is integrated into a cloud-hosted, secure communication solution.
RingCentral’s team collaboration features, such as video calling, real-time messaging, and screen sharing, allow users to communicate from anywhere. This results in greater productivity and efficiency.
RingCentral offers international video conferencing that is top-of-the-line and allows companies to hold face-to-face meetings with screen sharing while greatly reducing travel costs.
RingCentral pricing starts from $19.99 per user for their Essentials plan, which can support up to 20 users. You can choose between their Standard plan, which costs $24.99 per month, or their Premium or Ultimate plans, which offer advanced features like call recording, single sign-on, and CRM integrations. Learn more about RingCentral pricing and plans here.
Also read: 7 Best SMS Marketing Software for Your Business
2. Nextiva
Like other Grasshopper options, Nextiva unifies business communication. The Nextiva platform’s VoIP phone service and other features convert prospects into loyal customers.
Many businesses rely on Nextiva for reliable VoIP systems. They can conduct business inside and outside of the office using this reliable system. No longer is your location indicative of how much work you can do. All work can be completed from any location via your smartphone.
Nextiva provides the business tools your team needs to stay productive and satisfy customers. Your business can rule the world with features like call routing and hold music, video-conferencing, and other calling features.
It’s easy to build strong relationships and share memorable experiences.
All essential features are included, including the phone system for the office including call log, call waiting, and advanced voicemail.
Nextiva’s phone services start at $20.00 per month. The better the deal, the more users you have. Nextiva offers many options for expanding your office phone and saving money. Learn more about Nextiva’s telephony plans.
4. GoToConnect
GoToConnect offers business benefits such as simplified phone line management, call monitoring, conferencing setup, and call monitoring.
It improves communication and collaboration between teams, employees, customers, and colleagues, making it one of the most popular phone systems.
GoToConnect gives your business the opportunity to combine voice, video, and mobility.
Your mobile device can be used to keep you connected to your work from anywhere.
Jive phone service costs $19.95 to $29.95 per month per user. The price plans for each additional user will change after that. GoToConnect plans use a tier method.
4. 8×8, Inc
8×8 focuses its efforts to ensure that they have a unified cloud-based communications system that seamlessly integrates with your business.
They are known for their creative thinking and ability to find reliable and innovative solutions. 8×8 is here to keep you in touch with your customers.
The 8×8 system will instantly reduce business miscommunication problems. By ensuring that messages are delivered on time, you can build better relationships. 8×8 provide a serviced office phone system for small business.
The cost of 8×8 telephone service starts at $25.oo per user for their X Series X2 plans. The X8 plan, which is their most expensive plan, costs $172 per month per user. There are many options available for your business. Learn more 8×8 plan options here.
5. Dialpad
Dialpad helps you make better business calls. Dialpad works by connecting your team to its customers in a variety of ways.
You can gain a wide range of tools by using one of the top office phones for your company. You will be able to make more customer connections.
Dialpad enables business communication in multiple ways. Voice, video, messages, and AI are all possible across your devices.
Dialpad pricing starts at $25.00 per user per month. You can also choose between a Pro and Enterprise plan at different prices. You can learn more about Dialpad telephone plans here.
6. Vonage Business
Vonage Business’ office phone system is completely cloud-based. Vonage Business allows you to quickly and easily install new software so that you can grow your business.
Nexmo’s Vonage API platform allows businesses to significantly improve customer experience with omnichannel capabilities. Nexmo makes it possible to instantly connect businesses and consumers via the most advanced technology, using whatever channel they prefer.
It could be voice, chat, email, or social media. Embedded communications allow customers to have more meaningful interactions, increase sales, and improve customer service. It is the best provider of office phone systems for business.
Vonage Business plans are less expensive per line if you have more lines. Plans start at $19.99 per month for 1 to 4 lines. Plans for 5-19 lines start at $17.99 per month. Plans for 20-99 lines start at $14.99 per month. Find out more about Vonage Business Cloud pricing and plans here. Also, see Vonage Business’s current status here.
7. Ooma
Ooma provides technology that ensures every customer call to your business is clear.
Even in harsh conditions, it maintains a high-quality voice. Ooma uses a variety of advanced technologies to help keep the conversation going.
You will notice a difference in your experience when you switch to VoIP providers. It not only increases employee engagement in service but also delivers ease.
The price for Ooma telephone service starts at $19.00 per month per user.
You and your customers need to have a reliable, dependable, and supportive VoIP phone service.
Don’t let your VoIP system fail your business. Stop losing customers, employees, and money.
If you make the decision to use VoIP phone providers, it is a choice to place employees and customers first. This is the best small business phone system.
Also read: How to Leverage & Implement Employee Monitoring Software
8. Avaya
Avaya is a cloud-based phone system that allows users to chat, call, and meet with customers and employees all from one platform. All Avaya users will find their tool easy to use, intelligent, and personalized.
This company has a complex past. Lucent Technologies was spun off of AT&T in 1995. Five years later Avaya was spun off by Lucent. Avaya went bankrupt in 2017 but was saved by RingCentral. A partnership was formed between the two companies in 2019 to create Avaya Cloud Office. It is powered and operated by RingCentral.
Avaya Cloud Office was created to provide a seamless experience for users that is tailored to their work style. The platform allows you to communicate with customers and coworkers via voice or SMS messages. You can also use your mobile device or desktop computer to make contact. Avaya Cloud Office offers a video conference solution that can accommodate up to 200 people. Avaya Analytics can be used to assess the effectiveness of your business’s communications.
Avaya Cloud Office offers four pricing options. Each price is determined by how many licenses you require for the software. The Essentials plan is available to companies with less than 20 employees. It starts at $19.99 per user/month. Organizations with more than 20 users can choose from the remaining pricing plans. Standard starts at $24.99/user/month. Premium starts at $34.99/user/month. Ultimate starts at $49.99/user/month.
Find A Best Business Phone System that Meets Employee Needs
Because you need them to run your business, employees are essential. Employees have other needs than a paycheck.
Meeting employees’ needs leads to better customer interactions which in turn leads to higher sales.
You can equip your employees with the right tools by using a VoIP small company phone service. It allows you to easily communicate “daily details” during every interaction. You will be successful.
You are responsible for meeting the needs of your employees as a business owner. Your employees rely on your support methods. What are employees looking for from employers?
- Access to high-quality equipment and features
- With a mobile app, they can use their phone to do work
- Remote work options: Temporary or permanent
- Organization and task management
- Clear and concise tools for customer management
- Serve customers through multiple channels, beyond just the phone
- Sell high-quality services and products
- Trustworthy and reliable phone system
- Your VoIP provider should offer methods that allow you to meet the needs of your employees.
Your small business phone systems can handle more than just outgoing and inbound calls. Both your employees and customers need more.
Happy employees mean happy customers.
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