Is AMEX Concierge Better Than Chase Concierge: Which Offers Better Luxury Benefits

Is AMEX Concierge Better Than Chase Concierge

In today’s world, concierge services can provide helpful assistance with daily tasks. Credit card concierges act like personal assistants for cardholders. They take care of time-consuming details so you can focus on what matters.

Concierge services are offered by major credit card companies like American Express (AMEX) and Chase. But if you’re deciding between cards, you may get confused– is AMEX concierge better than Chase concierge?

In this comprehensive guide, we’ll explain what credit card concierges do, overview the AMEX and Chase offerings, and directly compare the key benefits and features.

What is a Credit Card Concierge?

A concierge provides personalized service to cardholders to simplify daily life. You can get benefits from the concierge for things like:

  • Restaurant reservations
  • Event and entertainment ticket bookings
  • Travel planning help
  • Appointment scheduling
  • Sourcing hard-to-find items and services
  • Sending gifts like flowers or gift baskets

The concierge acts as your personal assistant. Just ask, and they’ll take care of your queries.

Concierge services are usually offered as a credit card benefit for premium travel and rewards cards. Having a dedicated assistant available by phone or app provides great value.

How Credit Card Concierge Works

You can request for the card using their phone number and through the mobile application. Once they verify your information you’ll be connected with a personal concierge representative.

Describe what you need, and your concierge will take care of the details. For purchases, you’ll likely need to pay with your eligible credit card.

To get the concierge service, first, you need to find a credit card with the most benefits on eligibility. Concierges offer high-end reward cards with an annual fee of up to $250.

Most credit Card Companies partner with third-party concierge service providers, American Express, has its own in-house team, and Chase partners with Visa for concierge benefits.

Benefits of Credit Card Concierge Services

Why should pay a premium annual fee just to access concierge services? Well, having a dedicated assistant available 24/7 provides many practical benefits:

  • Saves time- Don’t waste time researching options or making endless calls. Your concierge handles everything for you.
  • Simplifies tasks- The concierge takes care of your tasks so you can focus on what’s important.
  • Provides expertise- Concierges are problem solvers with wide connections and insider know-how.
  • Grants access- Concierges can often secure reservations, tickets, and appointments that you can’t get on your own.
  • Offers personalized care- Over time, your dedicated concierge gets to know your preferences for your specific service.
  • For busy professionals and those who value quality of life, concierge benefits can be well worth the credit card annual fee.

Also read: How to Improve Your Credit Score

Overview of AMEX Concierge Services

Previously we’ve explained the importance of credit card concierges let’s have a look specifically at American Express offering which will help you to decide if Amex concierge is better than the Chase concierge or vice versa.

American Express provides concierge service for their premium card member. To ask for premium services from Amex, just call them and ask.

To use AMEX concierge services, you’ll need one of the following cards:

  • The Platinum Card from American Express – The flagship AMEX card comes with an extensive suite of premium benefits. The annual fee is $695.
  • The Business Platinum Card from American Express – The business version also provides concierge access. The fee is $695.
  • Centurion Card from American Express – The exclusive black card offers premium concierge service. Invite-only and $7,500 annual fee.
  • Delta SkyMiles Reserve American Express Card – This co-branded airline card includes concierge access for $550 annually.
  • Hilton Honors American Express Aspire Card – Hilton cobranded card offers concierge for $550 per year.

As you can see, concierge access comes with the premium personal and business versions of the Platinum Card. Delta and Hilton co-branded cardholders also get concierge.

Centurion cardholders receive special invitations to exclusive events and high-touch service from a dedicated concierge. You’ll likely need to spend $250,000+ annually on your Platinum card.

How to Use AMEX Concierge Services

Using the AMEX concierge is very simple. Simply call the number mentioned on the back of your Platinum or co-branded American Express card and ask to be connected.

You can also access your concierge through the AMEX mobile app. Use online chat or schedule a call at your convenience.

Some key details about using AMEX concierge services:

  • There are no extra fees, but you’ll need to pay for any bookings with your AMEX card.
  • Centurion cardholders get their own dedicated concierge for highly personalized service.
  • Expect quick access to a live agent in under a minute in most cases.
  • Discuss your request, and your concierge will take care of the rest!

Your concierge can help with just about anything, like:

  • Restaurant reservations
  • Event tickets
  • Travel bookings
  • Appointments
  • Gift shopping
  • Product Sourcing
  • Local recommendations
  • Last-minute holiday help

H3Benefits of AMEX Concierge

The AMEX concierge will go above and beyond to meet cardholder requests. So, have a look at the benefits offered by it to know if Amex concierge is better than Chase concierge.

  • Quick access to knowledgeable, friendly representatives
  • Extensive connections for hard-to-get tickets and reservations
  • Insider access to exclusive events, vendors, and services
  • Thoughtful gift recommendations and arrangements
  • Actively monitoring of upcoming trips and events
  • Ability to handle last-minute, urgent or complex requests
  •  Follows up to confirm satisfaction after handling a request

Limitations of AMEX Concierge

  • Can’t redeem reward points or miles
  • Won’t address account-related issues
  • May decline unethical or risky requests
  • Provides assistance but doesn’t guarantee availability
  • Handling extremely complex tasks can take time

Overall, though, American Express concierge services are perfect at providing personalized assistance and simplifying cardholders’ lives.

Now, let’s look at concierge services from Chase credit cards. Chase partners with Visa for concierge benefits.

Overview of Chase Concierge Services

Chase is also known for their best rewards. Visa is a partner with Chase to provide concierge services. In luxury hotels, reversions at hotels, and events, find items and answer the general questions about the local area

The primary Chase cards that include Visa concierge services

  • Chase Sapphire Reserve- A popular travel rewards card has a $550 annual fee.
  • United ClubSM Infinite Card-  United cobranded card offers airport lounge access and more for $525 per year
  • Chase Sapphire Preferred Card- Well-rounded card with $95 annual fee
  • United MileagePlus Cards – Various United credit cards offer concierge
  • Marriott Bonvoy Card – Marriott co-branded cards provide concierge access
  • Certain other Visa Signature cards – Details vary by card

As you can see, Visa concierge services come with Chase’s premium Sapphire Reserve card, United Club card, and many Visa Infinite and Signature cards.

Also read: Top 10 Debit Cards for Kids and Teenagers

How to Use Chase Visa Concierge

To use Chase concierge benefits, simply call the number on the back of your eligible Visa card and request assistance.

Visa Infinite cardholders can call 1-800-396-9665, and Signature cardholders dial 1-800-953-7392.

After verifying your card membership, you’ll be connected with an experienced concierge agent to handle your request.

The Chase Visa concierge can help with:

  • Restaurant and event reservations
  • Travel arrangements
  • Appointments
  • Gift shopping
  • Ticket ordering
  • Local recommendations
  • Last-minute request

Visa aims to fulfil most concierge requests within 24-48 hours.

Benefits of Chase Visa Concierge

Like AMEX, the Chase Visa concierge will take care of time-consuming tasks on your behalf. Benefits include:

  • 24/7 global assistance
  •  Expert advice and trip planning
  • Connections for bookings and reservations
  • Support procuring tickets and gifts
  • Access to exclusive events and experiences

Limitations of Chase Visa Concierge

  • Can’t guarantee ticket availability
  • It may take up to 2 business days to handle requests
  • Won’t address account-related issues
  • Can’t make legally or ethically questionable requests

The last line: Chase Visa concierge provides helpful assistance, but the response may be slower than AMEX.

Directly Comparing AMEX and Chase Concierge Services

Now that we’ve overviewed the concierge offerings from American Express and Chase let’s directly compare them across a few key factors to conclude whether is amex concierge better than Chase Concierge:


  • AMEX concierge is only available to Platinum, Centurion, and select co-branded cardholders. Access is more exclusive.
  • Chase concierge is offered to Visa Infinite and Signature cardholders. Eligibility is broader.


  • AMEX concierges are directly employed by AMEX. Access to a rep is extremely fast, often under a minute.
  • Wait times can be longer for Chase Visa concierge as reps are outsourced.


  • AMEX Platinum’s $695 annual fee unlocks concierge and numerous other benefits.
  • Chase Sapphire Reserve’s $550 fee includes concierge and travel perks like lounge access.

Is AMEX concierge better than Chase concierge Which Concierge Service Is Better?

Personal concierge services can provide invaluable convenience if you want help booking travel, securing tickets, making restaurant reservations, sending gifts, and more.

Both AMEX and Chase offer concierge benefits with premium rewards cards. However, AMEX, in particular, is the best for providing exceptional service that exceeds expectations.

If you have the opportunity, we recommend trying out an AMEX or Chase concierge. The convenience of having a dedicated assistant can be life-changing. Take the hassle out of your daily to-do list with concierge services from a premium credit card!

Written by
Aiden Nathan

Aiden Nathan is vice growth manager of The Tech Trend. He is passionate about the applying cutting edge technology to operate the built environment more sustainably.

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