What is Automated Voice Messaging? Definition and Benefits
It is a common belief that technology has taken over communication and that people require more human interaction. This article will discuss the benefits of automated voice messaging for your business, and provide practical tips on how to make the most of this technology.
Would you believe us if we said that this wasn’t true?
Nearly 43% of respondents say voice calling via optimized phone systems is their preferred method of communication. This market is expected to reach $6.6 billion in 2030, so it’s not surprising.
What is automated voice messaging?
Automated Voice Messaging is a voice-based service that allows users to send and get prerecorded messages.
You don’t have to call each number in the contact list. Instead, you can send an automated message directly to large numbers of recipients. The system can reach hundreds of recipients simultaneously and delivers messages in a matter of minutes.
Also read: Interactive Voice Response: What is IVR, Meaning & Benefits
The objectives of an automated voice messaging system
This technology is most commonly used to inform and update people. A company could notify its customers about these things:
- Holiday hours
- Working hours
Automated voice messaging can also be a powerful marketing tool. You can create custom voicemail messages or request touch-tone responses.
It’s not surprising that so many businesses have started to use it for informational and marketing purposes. The list of benefits that automated voice messaging systems offer is long.
5 benefits of automated voice messaging
Automated voice messages are still very much in their infancy. This technology offers many benefits when combined with AI that generates critical insights 1000 times faster than a human brain.
Let’s take a closer look at them.
1. Saving time and money
An automated voice messaging system saves time and money.
You don’t need to spend hours training employees how to make phone calls for your company. An automated voice messaging service allows you to record and reuse a message multiple times.
An automated voice messaging system is a great customer support tool. No need to make long, complex calls or write complicated scripts. It is possible that you will find you have fewer employees which can save you both time as well as money.
2. Expand to use
If you hear “Your call has been forward to an automated voice messaging system”, it means that the company you are calling uses an automated telephone call system. These techniques can be used for both input and output. This means that they can both send and receive messages.
For an automated call system, it doesn’t matter if you need to reach 10 people or 10,000 people. The automated call system can simultaneously text or call everyone on the list.
It is a vital tool for marketing communications. Voice broadcasting, VoIP phone and messaging, and sending the message to potential and existing clients are all options. These messages can be reminders or sales promotions.
3. Easy use
It is easy to send a voice message through an automated voice messaging system. The UI/UX design of platforms is intuitive so that even non-technical users can use it. Platforms spend a lot of money and time doing this. To make the process more seamless and secure, automated calling systems are often paired with cloud communication.
Imagine, for example, that you own a retail store. To be successful in your sales strategy, you will need to reduce inventory and offer limited product offerings to compete with other businesses. Speed is crucial in such cases. You can send text messages and route calls with an automated messaging system that is simple to use.
4. Preventing churn
Companies with high customer churn rates are often plagued by poor customer service. It can be avoided by using automated voice messaging. These tools allow customers to handle many tasks themselves without the need for an intermediary.
They can also use a VoIP phone center to reset passwords or deal with account balance queries. To anticipate specific questions, you can send a pre-recorded voicemail. This combination results in better customer service, and lower churn rates.
5. Personal touch
Have you ever received a text, call, or email that seemed impersonal? This is not good for businesses. McKinsey reported that about 76% of consumers cited personalized communications as the main factor that helped them choose another company or stay with one.
You can personalize automated voice messages to make them sound appealing to users. There are many ways to customize the message and get results.
Also read: What Is a Voice Chat and Why It Helpful for Business Strategy
types of businesses benefit from automated voice messaging
- Retail. Retail stores use technology to inform customers about discounts, best deals, and operating hours, as mentioned previously.
- Hospitality. Automated calling can be used by hotels, restaurants, and travel agents to notify customers about hot offers, top destinations, or happy hour.
- Finances. Automated voice messaging can be used to change bank account passwords, use electronic banking, check balances, and complete financial transactions.
- Healthcare. A voice messaging system is available for patients to make appointments or reschedule them, check the doctor’s hours of operation, and contact other practitioners.
- Any business that focuses on marketing. Voice messaging can be used by any business with advertising.
A platform that adapts automated calling systems to meet business needs is something almost every business can use. It can be difficult to find the right platform that offers the best services among the many options. We know where to find it.
Automated Voice messaging technology is the future of customer service. It allows businesses to communicate with customers and resolve all queries quickly.
As we’ve seen, Automated voice messaging, saves time, and money, increases company outreach, makes it easy to handle calls, lowers churn rates, and adds a personal touch. These benefits can be accessed by many businesses. To make this possible, however, you must know which companies to partner with.