RMM solutions are software that enables Managed IT Services Providers (MSPs), to remotely manage and proactively manage endpoints, networks, and computers of customers. Thanks to the RMM tools, MSPs are able to deploy updates and patches, configure and install software, and diagnose and solve problems remotely.
RMM stands for Remote Monitoring and Management Solutions, also known as network management, and remote monitoring software.
How an RMM is Deployed
RMM software solutions can be deployed via an agent, a small-sized software component that is installed on various devices within a network. This software component is used to deploy RMM software solutions, including workstations, PCs, servers, and mobiles.
These agents are used by MSPs to obtain remote monitoring capability. Client devices send information to the MSP. This information is machine status and machine health, which allows the MSP to gain insight into client networks.
The best RMM tools monitor devices and send information back to the MSP. They also act proactive, detecting potential issues and taking action when necessary. When they spot a problem, agents can create service tickets automatically.
These tickets can be classified according to their severity and type. This classification allows the MSP to allocate its technical resources in a way that is most efficient for problem resolution.
Top Remote Monitoring and Management (RMM) Tools
1. SuperOps.ai
SuperOps.ai offers the only truly integrated PSA-RMM platform. It includes tools that can be used to manage modern MSP requirements, such as IT documentation and project management. SuperOps.ai’s RMM (Remote Monitoring and Management) allows you to manage client assets and address issues quickly. You can monitor assets in real-time, dig deep to find granular information about assets, and resolve any issues efficiently.
SuperOps.ai is powered by the goodness of AI, and intelligent automation, and packed with all the features a modern MSP requires, including easy ticketing and flexible contract management, proactive and proactive endpoint management, and remote access.
You can no longer switch between five different tools for managing your IT operations.
Also read: Top 10 IoT Device Monitoring Tools
2. Manage Engine RMM Central
Manage Engine starts by quickly discovering all network devices. Servers, routers, storage systems, virtual machines, and servers are just a few of the options. Client devices like laptops can also be found using Manage Engine.
After the discovery phase is completed, Manage Engine makes it easy to manage RMM tasks from a single console from which application management, remote device troubleshooting, and IT asset inventory are available for all types of endpoints.
Manage Engine allows you to view important metrics like device status, performance issues and their resolution, bandwidth consumption, and alarms from multiple clients.
Manage Engine also simplifies other tasks such as detecting missing patches and installing them, restricting user access and enforcing safety policies, and customizing configurations to meet each customer’s specific network needs.
Management Engine is easy to acquire and deploy thanks to its flexible licensing system for device management and monitoring. It also allows for the use of one product as well as a single console that is efficient and user-friendly for all IT assets. These strengths allow for minimal resource consumption and maximized return on investment (ROI).
3. NinjaOne RMM
NinjaOne is a unified IT operation platform that aims to make IT work simpler and improve IT management.
NinjaOne’s RMM module provides instant access to Windows and Mac computers, Linux, and SNMP devices, all from one screen. NinjaOne’s endpoint management toolset makes IT problems easy to solve without interfering with the work of end users.
NinjaRMM strives for ease of use and the shortest possible implementation time.
It aims to improve the efficiency of IT technicians, allowing them to spend more time on high-value tasks. NinjaOne allows you to automate as many Tier 1 support tasks as possible and provides end users with powerful IT management software.
NijaRMM offers the best customer support ratings to make it easy for you to implement and get started. NinjaOne is always there to help you.
4. Atera
Atera is an all-in-one RMM system, designed for IT professionals. Atera allows remote monitoring and management for all device types. Remote access can be managed, as well as billing and performance reporting.
Atera’s user interface is easy to use. This makes it quick and simple for new users to get started immediately. Atera’s interfaces were designed for IT professionals who want to work faster and smarter with a tool that is intuitive.
Automation rules, a shared scripting language, and a unique patch management program reduce the technician’s need to spend their time on repetitive and routine tasks.
Atera’s innovative, transparent, and honest pricing system saves you a lot of money. You only pay per technician who uses the system. There are no restrictions on how many devices can be used, and the cost to pay increases as more technicians are added.
5. N-able N-sight RMM
N-sight is N-able’s RMM Platform that offers powerful combination features that will allow you to quickly get your work up and running for just $99 per month. The tool includes patch management, drag-and-drop automation, inventory tracking, and asset discovery for up to 100 nodes.
It also includes a remote access license that allows for unattended and attended support, chat, live chat, and file transfer with drag-and-drop, and 3 MSP administrator licenses for ticketing or billing.
N-able has a predictable pricing structure so that you don’t have to pay for every technician who joins your team.
N-sight RMM Software offers top-level protection. It protects Windows or Apple devices with flexible real-time monitoring and management tools. A simple dashboard highlights important information during peak operations.
Patch management functionality for Windows devices keeps them current with all aspects of Microsoft environments.
N-sight Take Control’s advanced encryption and multi-factor authentication provide MSPs secure, instant access from anywhere to resolve desktop or mobile issues (Windows, macOS iOS, Android, and iOS).
IT professionals can access accurate, real-time data to support end-users even from mobile devices. This allows them to provide world-class assistance via native Android and iOS apps.
6. ITarian
ITarian remote monitoring software and management software lets you remotely manage endpoints, computers, and mobile devices as well as the entire IT infrastructure, from a single console.
ITarian keeps track of multiple clients and endpoints and provides up-to-date information on network status and software upgrades for each user’s device.
ITarian works autonomously and proactive, monitoring the health of end-user devices and networks. It automatically generates service tickets when it finds a problem that needs attention.
Built-in wizards make it easy to create standard processes that can be reused and solve complex problems. This will increase technician efficiency and improve customer service quality.
ITarians can import users, devices, and endpoints quickly from LDAP or Active Directory for quick deployment and configuration. This integration allows ITarians to use the two systems in full integration.
Total management is carried out from a unified interface that allows you to view, Manage and understand the IT environment of your customers. The console allows you to chat live with customers and remotely apply fixes without having to switch windows.
ITarian licenses grant you exclusive access to product forums and the MSP Consortium. This allows you to participate in the product roadmap as well as the MSP community.
Also read: How Desktop-as-a-Service (DaaS) is Future of Remote Work
7. LogMeIn (GoTo) Central
LogMeIn Central allows you to remotely deploy endpoints, automate routine IT tasks, and protect your business with Enterprise Access Point Management (and Security). LogMeIn’s RMM software offers HD remote access, device and user management, background access, file transfers, and much more for $80 per month (billed annually).
LogMeIn Central’s remote control and desktop sharing capabilities enable your technical team to quickly and easily support any Mac or PC, from any location.
LogMeIn RMM provides antivirus management to secure and protect users’ computers with Central Premier. This product combines some of the best anti-malware tools available.
LogMeIn Central’s user administration allows you to group users, manage permissions, allow two-factor authentication, extend computer access, and control permissions. You can group computers based on their role, location, access rights, or any other criteria that you choose.
Remote deployment is a way to deploy LogMeIn hosts and configure the installation packages on every machine in your IT environment. LogMeIn provides a comprehensive view of each LogMeIn host’s integrity to identify critical issues and provide updates.
8. SyxSense
SyxSense’s RMM Tools are built on security contexts. This allows MSPs to instantly move between clients without having to look at a single console. They will be able to monitor and control the client’s devices with pinpoint accuracy.
SyxSense efficiently distributes workloads amongst available staff. SyxSense’s configuration of roles and access levels allows for optimal utilization of human resources. Technicians are assigned tasks according to their abilities and avoid under- or over-utilization.
Multiple functions can be assigned to users. Domains define what they can do and where they can do them.
SyxSense is different from other RMM solutions in that it uses Cortex to monitor and alert, and then repair. This gives the MSP an immediate connection to assess and react immediately.
MSPs can reduce up to 80% of their time managing customers by combining SyxSenseCortex real-time answers with Windows maintenance routines. SyxSense is proactive in MSP management. This reduces the demand on MSPs and allows them to focus on value-generating tasks.
Syxsense offers a 14-day free trial of its fully-featured RMM tools to up to 100 devices.
Conclusion
MSPs need to have reliable RMM tools in order to remain competitive. An MSP’s service should be able to remotely diagnose, troubleshoot and perform routine maintenance. It is important to reduce time and effort and adhere to service level agreements (SLAs).
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