Fleet management is an important business decision and managers should develop a conform strategy to deal with the varying aspects of its process.
Speaking of process, fleet management comprises vehicle acquisition and maintenance, driver management, route planning and safety, and more.
These operations are gauged and monitored through intelligent telematics. Let’s understand in short.
What Is Telematics?
Telematics are sincerely advanced computerized devices (incubates AI technology) and renowned methods of monitoring cars, trucks, equipment and other assets using GPS technology and On-Board Diagnostics (OBD).
These devices enable vehicles for positive and accurate fleet tracking, ensuring smooth mobility of goods.
For example, think of a knowledgeable computer in your vehicle that monitors, guides, and suggests nearly every penny detail such as speed and idling to fuel use, low tire pressure, and whatnot.
This helps managers know about macro details in real time. With this data, they can also pre-plan and ideate strategies for future deliveries smoothly.
Mostly, fleet mobility is SaaS enabled in the United States, helping fleet managers in the US regarding tracking, monitoring and managing entire fleet from anywhere, anytime.
This benefit increased the usage of telematics devices in the US market. However, there are many advantages of fleet tracking.
Benefits Of Fleet Tracking Or GPS Vehicle Tracking
In this section, understand the multitude of advantages of using GPS vehicle tracking systems and their role in enhancing customer happiness.
Simultaneous Vehicle Tracking
The first evergreen benefit of fleet tracking is the enjoyment of real-time vehicle tracking with cogent details. Such data helps customer services and dispatch agents to give updated delivery status and arrival time estimates to customers.
Real-time tracking also provides accurate ETAs and responds to unforeseen delays. It can best assist drivers with route changes in time.
Intelligent Route Optimization
Optimizing routes for faster delivery or safe asset mobility is ideal through a GPS-enabled fleet tracking system. These can understand traffic flow, blocked roads, and foreseen causality to prioritize and propose the best routes for drivers.
Faster deliveries by identifying the optimal time-taking routes, ensuring quicker deliveries to customers.
Reduce fuel costs by providing an efficient roadmap, meaning less time on the road.
Prompt safer driving practice by providing efficient routing scenarios.
Calculate Accurate ETA
Estimated Time of Arrival (ETA) helps customers know when their courier will arrive. Telematics determines arrival time using the present location of the vehicle including its speed and live traffic details.
The key components of measuring ETA are:
- The vehicle’s current location
- Vehicle’s speed
- Real-time traffic stats
Such metrics help manage customer expectations and reduce the need for follow-up calls.
Also read: The Impact of Online Freight Forwarding on Supply Chain Visibility
Drive Accountability And Security
Security and accountability of assets are crucial for building customer trust. With GPS enabled tracking system;
Drivers are more accountable and responsible for driving through companies’ policies, reducing fraud and costs.
Prevent theft and fraud activities by interpreting GPS tracking around the clock. This ensures rightful deliveries as promised.
Enhance proof of delivery as a driver can digitally confirm the status of the delivery by employing mobile devices to record signatures, take photos, or confirm delivery in other ways.
Increased Efficiency and Productivity
Companies that do not opt for telematics can be frustrated with higher delivery pending, poorer resource utilization, and substandard customer experience.
With fleet tracking GPS systems, companies can overcome these solutions and execute higher delivery volumes within the same timeframe, better resource utilization to their full potential, and enhanced customer experience with faster deliveries and accurate ETAs.
Rapid Response To Customer Inquiries
When delays, customers often call and ask for order progress and the reason for not being delivered on the estimated time. This is where fleet tracking GPS is notably helpful by answering the delivery queries by tapping into the real-time data from the GPS tracking system.
Relation Between Telematics & Customer Service
Using telematics in fleet management has many advantages that quickly transcend the quality of customer service and delivery performance.
As this system enriches live tracking, making routes more efficient, and precise ETAs – could address the timely delivery and performance of the business.
As a result, this ensures businesses fulfill and surpass customer’s expectations. In case, your business is still out from fleet tracking GPS, inquire about Radius fleet mobility solution and get ahead of the fleet competition.
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