An eCommerce chatbot would look completely different from one for Banking. Chatbots’ appearances and activities are similar to how humans contrast in personality and talents. Here are 6 types of chatbots.
This blog will discuss the various types of AI chatbots and the different types of business chatbots. We’ll also be discussing their applications and functionalities. This will help you understand the different types of chatbots and which one would work best for your business.
Here are the types of chatbots
1. Menu/button-based chatbots
The most basic chatbot type currently available on the market is the menu/button-based chatbots. These chatbots can be described as glorified decision tree hierarchies that are presented to users in the form of buttons. These chatbots are similar to automated phone menus that we use almost every day. They require users to make multiple selections in order to find the answer.
These chatbots can answer FAQs, which make up 80% of support questions. However, they are not able to handle more complex scenarios where there are too many variables and too much knowledge to be able to predict how users will get specific answers. It takes the longest for chatbots that are menu- or button-based to reach the desired value.
2. Linguistic Based (Rule-Based Chatbots)
A linguistic chatbot could be the answer if you are able to predict what questions your customers might ask. Chatbots that are linguistic or rules-based create conversational flows by using if/then logic. You must first define the language conditions for your chatbots. You can create conditions to help you assess the words, order, synonyms, etc. Your chatbot can help customers find the right answer if the incoming question matches your conditions.
It is your responsibility to make sure that every question combination and permutation is correctly defined. Otherwise, the chatbot won’t be able to understand what your customer has said. A linguistic model is incredibly common but can take a while to create. These chatbots require specificity and rigidity.
Also read: Top 12 Artificial Intelligence Tools That Can Help You Scale Your Business
3. Keyword recognition-based chatbots
Chatbots that are keyword-based can listen to the words of users and respond accordingly. These chatbots use customizable keywords and an AI program – Natural Language Process (NLP), to determine the best way to respond to users.
This type of chatbot is not able to answer many similar questions. When there are many related questions, the NLP chatbots can slip.
Chatbots that combine keyword recognition and menu/button-based are very popular. These chatbots give users the option to either ask their questions directly or use the chatbot’s menu buttons if keyword recognition is not working or the user needs guidance.
4. Machine Learning chatbots
Have you ever wondered what a contextual chatbot is? Contextual chatbots are far more advanced than those discussed earlier. These chatbots employ Machine Learning (ML), Artificial Intelligence, and Machine Learning (AI) to track conversations with specific users, and are called AI enterprise chatbots. Most enterprise companies prefer these chatbots as they can optimize themselves over time. They also use this information to learn and grow over time. Chatbots with contextual awareness, unlike keyword-based bots, are able to learn from their users and improve their skills based on what they ask.
A contextual chatbot allows users to place orders for food. The chatbot will keep track of each conversation and learn what the user prefers. This chatbot will eventually remember the user’s most frequent order, delivery address, payment information, and ask them if they would like to order again. Instead of answering multiple questions, the chatbot simply asks if the user would like to repeat the order.
Although this example of food ordering is simple, it is easy for AI and ML to harness the power of conversation context. Chatbots should strive to improve the user experience, rather than simply maintaining the status quo. Chatbots can be shortened by leveraging conversation context.
5. The hybrid model
AI chatbots are a great way to enhance the productivity of businesses, but they don’t always have the talent or the data volumes to support them. They choose the hybrid model. The hybrid model combines the best of both worlds: the simplicity of rules-based chatbots with the complexity of AI-bots.
6. Voice bots
Businesses are using voice-based chatbots, or voice bots, to make conversational interfaces more natural. The popularity of voice bots has been increasing over the past few years. Voice-based chatbots or voice bots are virtual assistants such as Siri from Apple, Alexa from Amazon, and many more. Because they are so convenient. Customers can speak more than they can type. Chatbots that are voice-activated bring frictionless experiences to customers.
Which chatbot type is best for you?
When deciding whether a chatbot is right for you, think about your users’ needs and consider the value they are trying to get. Does conversational context have a significant impact on this value? If it doesn’t, then it may not be worth your time or resources.
You should also consider your target users and their preferences for UX. Some users prefer visual menu buttons to guide them, while others may prefer an open-ended experience in which they can ask the chatbot any questions. It is important to test your chatbot extensively before you commit and make it live.
The best chatbot for your business is the one that best reflects the value proposition you want to communicate to users. Sometimes, this may require AI capabilities at an enterprise level. In other cases, however, simple menu buttons might be enough.
Also read: How To Use Chatbots Automation For Your Online Business Growth
What are some applications of Chatbots?
Here are the biggest applications of chatbots:
1. Appointment scheduling or Booking bots
Booking bots, also known as appointment scheduling bots, are used in the Healthcare, airline, and Hotel industries. These bots allow customers to book appointments with the company they communicate with.
Appointment bots can be linked to Google Calendar. This means that when a customer book an appointment with you it automatically gets saved in the calendar and creates an event. It also sends reminders to the customer and business representative. To schedule interviews for recruiting purposes, the HR team uses HR Chatbots.
This bot is great for businesses that require a lot of bookings and scheduling. This category includes-
- HR Bot to schedule interviews and meetings
- Healthcare Bot to book appointments
- Book flights with Travel Bot
- Number of active users
- Use Hotel Booking Bot to Book Rooms and Other Services
- Number of active users
- Appointment slot booking can be integrated into any type of business
- Cinema Bot: Book movie tickets
- Service bots for automotive businesses
- And so on
2. Customer support chatbots
This is probably the most common use case for chatbots. The first thing that comes to mind when someone mentions the term “chatbot” is the chatbot we used to help customers. These chatbots can perform all the tasks that a customer service representative would need. It does them a lot of good!
Chatbots are a great tool for improving customer service. They offer quick and easy solutions, 24/7 availability, live chat, instant replies, and immediate responses. This not only improves communication between customers and businesses but also helps to build a relationship with customers in order to increase customer loyalty. You can also get customer feedback from them and have it sent to your team for improvement.
These enable customers to interact easily with your business via stimulating conversations. They also help increase sales.
These bot templates are some of the best for chatbots.
Retail Support Bot
To assist you with queries regarding your retail product lines, use the Retail Support Bot This bot can also be used to directly sell products
Telecom Bot
To give customers the ability to check their bills, make payments, change plans, change numbers, and make payments directly through the bot. It can also answer any customer questions related to your service.
Techdesk Bot
Helping employees to connect with the internal technical support team for system-related issues and access to services/applications. This bot can also be used to confirm customer orders via email.
Banking Bot
Interactively addresses your banking needs. This site provides information about your account, offers, and helps you keep track of your checkbook. It also allows you to book travel.
Orders, deliveries, and logistics Bot
Bot Order issues can help you address issues related to food delivery orders.
Also read: Top 5 Advantages of Digital Customer Experience Tools
3. Marketing and sales chatbots
After customer service, the most common use-case for chatbots is marketing and sales. These intelligent bots can personalize customer experiences, engage more customers, collect data and analyze customer feedback, and then send relevant notifications to move customers seamlessly through the sales funnel.
These are some of the templates for bots in this category:
eCommerce bot
eCommerce bot Browse products from your chatbot. Send your customers photos through carousels, and link your site for purchases
Education-course bot
This bot allows prospective students to browse the various courses offered at educational institutions. Chatbots also provide information about course fees, duration, and admission modes per course.
Automotive Lead Generation bot
Customers can get information on cars, features, and prices, as well as book service
Real Estate bot
Real estate bots collect information from customers about what they want
Quiz bot for market research
Market research quizbotGenerates a quiz about market research. It has attractive wallpaper and buttons that can be customized in different colors. It saves users’ answers, calculates scores, and sends users an email letting them know.
Social media marketing bot
Chatbot for lead generation in social media marketing This will notify the admin when a new lead has been generated
Lead generation
Lead generation google allows you to take user data and save it in google sheets. These prospects already have strong leads. This bot can help you store the information that can be used to market your products to these customers or to support them in converting these leads.
Lead generation with Salesforce
SalesforceHelps allows you to take user data and store it in Salesforce. This bot can help you store the information of prospects who are already interested in your product.
4. Entertainment bots
The TV Show Guide
A powerful and simple chatbot that helps to track channels according to a category for a service provider
The go-karting bot
The perfect chatbot template to book go-karting services It also provides information about tracks and karts.
Quiz bot
Serves as a quick round of questions for those who are interested in some harmless fun quiz questions. The correct answers are added to the score, which is then displayed.
Riddle bot
Riddle botTo keep your customers coming back to your website, engage them with games
News and media bot
News and media bot To allow users to access news from various categories. The bot flow directs the user to the news categories, where they can choose the category that interests them and subscribe to it.
Cinema bot
Cinema but lets customers book movie tickets, review, and browse different genres.
The entertainment factory
The entertainment factory is a bot that helps users find their perfect getaway spot. Their fun will be made easier!
Youtube channel bot
Youtube channel bot deploy this chatbot anywhere you want to use it to create a new social media channel and share your youtube content.
The podcast bot
Podcast bot helps users learn more about the universe through podcasts. You can also become a VIP member for updates and news!
These are just a few of the many templates we offer. Register with Engati today! Create the ideal chatbot Browse through the following pages to help you find the right business for you 200 bot templates In the Bot Marketplace That caters to all your business needs.
Last Line
There are many types of AI chatbots that you can see today. There are many types of chatbots available for different businesses and organizations. Have you noticed that chatbots can be used in different ways by different businesses and enterprises? They all have different functions, tasks, and dialogue flows. Why is this? Different business types have different needs and requirements that the chatbot must meet. However, you are wrong to assume that all chatbots can be created equal.
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